*** Citizens Request Website Coming Soon ***

System Highlights

• Service Requests, Work Orders, Asset Data Collection & Management and GIS Mapping Technology
• Attach photos, videos and files to support your request
• Public or Private accessible web-application enabling users to submit requests for review, action and follow-up
• Manage various requests and concerns from field technicians, citizens, students and others
• Record and manage various assets associated to tasks
• View and monitor requests and record cost related to resource, materials, equipment and vehicle usage
• Ad-hoc reporting, visual analytics, dashboards and maps to improve operations
• Configurable System and Customization available
• Geo Database for Mapping Requests
• RSS Feeds for Public and Private Access

Functionalities

• Web-based Citizen or End User Requests
• Disaster Data Collection & Management
• Help Desk / Incident Management
• Asset Management / Knowledge Base
• Geo Database / Mapping Solutions

Typical Department Users

• Construction and Municipal Engineering
• Facilities and Grounds
• Snow and Ice Control
• Solid Waste
• Roadway and Pavement Maintenance
• Traffic and Transportation
• Emergency Management
• Water Resources
• Private Communities, Strip Malls and High Rise Buildings
• Help Desk / IT Support and various Departments Requiring Data Collection Flexibility

Implementation

• Hosted or Local Installation
• Single Site Licenses with Unlimited Users
• Configurable System with Customizations
• Web-based to Wireless Connected Devices
• Customized Reporting
• Setup, Implementation and Training
• Yearly Maintenance and Production Support
• Free Use for Emergency Response Teams

Using the latest tools and rapid application development methods/processes, clients are able to procure a comprehensive, cost effective solution to improve operational efficiencies using a system that is configurable and can be maintained with little or no coding experience.