| Solution Response, LLC and respective
websites (CitizensRequest.com and
PublicWorksAgency.com), affiliates,
contractors and teaming partners (“Solution Response,” “We,” or
“Us”) respect Your privacy. This policy explains how We
treat personal information We obtain from clients/customers of our products and services, prospective
customers, and users of the Solution Response Web site (the
“Solution Response Web Site”). This policy is part of the terms
and conditions that govern use of the Solution Response
Web Site. We use the Solution Response Web Site to make
information, products and services available to a diverse
group of people who are interested in Solution Response and
its products and services, including present and prospective
clients/customers, IT professionals and members of the general
public (collectively, the “Solution Response Community”. As
used in this Privacy Policy, “You” refers to you as a member
or observer of the Solution Response Community, whether You are acting
on Your own behalf or as a representative of another person
or entity.
Privacy Policy Contents
The Information We
Obtain
We collect the information We need to provide the
Solution Response Community with the information, products
and services that members and observers of that community request and to
update, promote, and distribute our products and services to
meet the needs of the Solution Response Community as it
evolves.
If You request information, products or services from
Solution Response, We will occasionally ask You to provide the
information We need to respond to Your request. No one is
required to provide any information to Us at any time.
However, if You do not provide Us with the information We
request, We may be unable to provide You with the
information, products or services You have asked for. In
other cases, Your decision not to provide Us with
information may preclude Your access to certain features and
functions of the products and services We offer.
We also obtain information through the Solution Response
Web Site, by using forms posted on the website or linked to the site that
seeks information including Your interests and concerns,
preferences for products and services, or contact
information. We also seek information through email, and in
other routine, lawful operations that We conduct in the
ordinary course of operating our business.
These operations may include the use of common data
gathering functionality, such as cookies and other devices
that collect certain standard information generated by Web
browsers pertaining to users of the Solution Response Site,
such as IP addresses, access times, and their experience
using one or more web sites operated by or on behalf of
Solution Response and in some cases information available to
the general public through the
Freedom of Information Act.
Clients/Customers and Other
Authorized Users
Clients/Customers of Solution Response products and services may
use the sections of the Solution Response Web Site reserved for
authorized use (login required) solely as their respective
agreements permit. Other authorized users of information
resources available on or through this website may use them
solely as and to the extent that have been authorized to do
so. We request information from clients/customers and other
authorized users to authenticate them and verify their
authorized use of the, products, services and other
resources We provide.
How We Use The
Information Provided
We use the information We obtain to:
- Provide the Solution Response Web Site, provide
Clients/Customers and authorized users with products, services
and information resources;
- Develop new and updated products, services and
information resources;
- Administer, protect, and manage the Solution
Response Web Site, our products, services and information
resources; and
- Communicate concerning our products, services and
information, which includes marketing and promotions,
including the processing and where applicable,
fulfillment of promotional offers.
These uses may involve disclosure of this information to
vendors, contractors, teaming partners, technology and marketing partners, resellers and
others who assist Us in the development, marketing, sales,
and support of our products and services. We may use and
disclose aggregated, information derived from
our operations and public sources for a variety of development, promotional,
communications, and other business purposes. If We wish to
use Your name, likeness, or other personally identifiable
information for promotional purposes or corporate
communications, We will seek Your permission first before doing
so.
Disclosures of Information
We may disclose certain information We obtain in order to
provide certain products, services and information resources
and to develop, promote, and support our products and
services, solely as our agreements with our customers, other
authorized users, vendors, contractors, teaming partners, technology partners, marketing
partners and others permit. In order to ensure continuity of
the Solution Response Site and the integrity and
availability of the information required to provide it and
our products and services, information provided to Us may be
backed up or archived, and this may include the storage of
information at facilities operated by our vendors. Finally,
We may disclose information as We believe necessary to:
(a)
comply with applicable law and regulations, which may
include disclosures made in response to any subpoena,
document request, or other legal request seeking the
disclosure of information that appears to have been lawfully
issued;
(b) perform under and enforce the terms and
conditions under which our products and services are
provided; and (c) exercise Solution Response’s legal rights
in its products, services and resources and to otherwise
protect its assets. The information We obtain in connection
with the Solution Response Web Site is not sold, rented, or
otherwise disclosed to any person or entity except as this
policy states.
Regulation and Security
Certain information provided to Us may be Protected
Health Information as that term is defined in the Health
Insurance Portability and Accountability Act of 1996 (“HIPAA”)
and in regulations promulgated thereunder and it may also be
subject to regulation under state law (“PHI”). We offer and
provide the Solution Response Web Site and our products and
services in a manner that complies with all applicable laws
and regulations and will continue to do so. As an example,
We have "HIPAA Business Associates Agreements" in place with
our customers that govern the disclosure and use of PHI that
is required for Us to provide them with the products and
services they have requested.
We use appropriate security measures to protect the
information We obtain from unauthorized alteration, loss,
disclosure, or use, including technological, physical and
administrative controls over access to the systems We use to
provide the Solution Response Web Site and our products and
services. As an example, We restrict access to particular
systems and information to those employees and independent
contractors whose duties require them to have it. To obtain
this access, employees and independent contractors are
required to agree not to:
(a) disclose that information; or
(b) use their access or any confidential information except
to exercise their rights or discharge their obligations
under their respective agreements.
(c) and all are expected
within a reasonable time to attend a HIPAA Business
Associates Course using BridgePoint and pass the exam
provided.
Access and Changes to
Information; Deletion of Information
Customers and authorized users of our products,
services, and information resources have access to the
information We store about them, and may change that
information at no charge, provided that doing so is
consistent with their respective agreements with Solution
Response. Certain information services We provide may
reflect confidential information as it appears in the
records of those individuals that are maintained by the
public safety professionals they consult. We retain the
information We obtain for a period sufficient to provide the
products and services that our customers request, as
necessary to comply with our legal obligations, and as
Solution Response’s management deems appropriate.
Compliance, Questions
and Concerns
We monitor our compliance with this privacy policy. Questions, concerns
or suggestions for improvements should be directed to:
Solution Response, LLC
5944 Coral Ridge Drive, #100
Coral Springs, FL 33076
Complaints that we receive will be acknowledged, investigated, resolved
between Us and the parties concerned when possible, and
reported to governmental authorities as the applicable law
requires and as appropriate.
Changes to this
Privacy Policy We reserve the right to change this policy at
any time.
We will make reasonable efforts to post a notice on the
Solution Response Web Site that will alert You to changes in this
privacy policy. You are welcome to contact us at any time with any
questions You may have about this privacy policy, including
questions as to whether the posted privacy policy has been changed.
Unless a notification of the change in privacy policy states
otherwise, changes to this policy are effective as of the
date and time posted. Last Update: 07/19/2009 |
