What is Free Use?

Free Use means that if your company is providing emergency services to the public sector or you are a buyer in the public sector having an immediate requirement for a product such as ours due to either a disaster, major incident or serious public safety issue, Solution Response will provide the Citizens Request system baseline functionality at no cost for the duration of the incident or agreed to timeframe including unlimited users. 

So, what is the catch?  There is no catch, we will immediately provide the code and its up and running.  To find out more about Free Use, please contact us at support@solutionresponse.com and let us know the reasons behind your request.  A decision among our group will ultimately decide the final outcome of providing the code for Free Use. 

System Highlights

• Service Requests, Work Orders, Asset Data Collection & Management and GIS Mapping Technology.
• Public or Private accessible web-application enabling users to submit requests for review, action and follow-up.
• Manage various requests and concerns from field technicians, citizens, students and others.
• Record and manage various assets associated to tasks.
• View and monitor requests and record cost related to resource, materials, equipment and vehicle usage.
• Ad-hoc reporting, visual analytics, dashboards and maps to improve operations.
• Configurable System and Customization available.
• Geo Database for Mapping Requests
• RSS Feeds for Public and Private Access

Functionalities

• Web-based Citizen or End User Requests
• Disaster Data Collection & Management
• Help Desk / Incident Management
• Asset Management / Knowledge Base
• Geo Database / Mapping Solutions

Typical Department Users

• Construction and Municipal Engineering
• Facilities and Grounds
• Snow and Ice Control
• Solid Waste
• Roadway and Pavement Maintenance
• Traffic and Transportation
• Emergency Management
• Water Resources
• Private Communities, Strip Malls and High Rise Buildings
• Help Desk / IT Support and various Departments Requiring Data Collection Flexibility

Implementation

• Hosted or Local Installation
• Single Site Licenses with Unlimited Users
• Configurable System with Customizations
• Web-based to Wireless Connected Devices
• Customized Reporting
• Setup, Implementation and Training
• Yearly Maintenance and Production Support

Using the latest tools and rapid application development methods/processes, clients are able to procure a comprehensive, cost effective solution to improve operational efficiencies using a system that is configurable and can be maintained with little or no coding experience.